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Vision & Mission
Vision
The Iowa Department of Human Services makes a positive
difference in the lives of Iowans we serve through effective
and efficient leadership, excellence, and teamwork.
Mission
The Mission of the Iowa Department of Human Services is to help individuals and families achieve safe, stable, self-sufficient, and healthy lives, thereby contributing to the economic growth of the state. We do this by keeping a customer focus, striving for excellence, sound stewardship of state resources, maximizing the use of federal funding and leveraging opportunities, and by working with our public and private partners to achieve results.
Guiding Principles
Customer Focus
We listen to and address the needs of our customers in a
respectful and responsive manner that builds upon their strengths. Our services promote meaningful connections to family and community.
Excellence
We are a model of excellence through efficient, effective,
and responsible public service. We communicate openly and honestly and adhere to the highest standards of ethics and professional conduct.
Accountability
We maximize the use of resources and use data to evaluate
performance and make informed decisions to improve results.
Teamwork
We work collaboratively with customers, employees, and
public and private partners to achieve results.
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