Service Area QA&I Coordinators

The QA Coordinator reports to the Service Area Manager. The QA Coordinator is responsible for supporting and facilitating the review and analysis of Service Area QA reporting, data collection and analysis, and passes relevant information on to the Bureau of Quality Assurance and Improvement. The specific responsibilities of the Service Area QA Coordinator includes the following:

• Support the goals of the Department and Service Area.
• Organize, train and support the Service Area QA Committee and QA activities.
• Perform case readings and studies, and utilize data collection and analysis.
• Be responsible for the production of periodic reports on QA activities, findings, progress, best practices, obstacles, and areas needing improvement actions.
• Serve as a link with the Service Area QA Committee and Service Area staff and management team, follow-up with Service Area staff/management and the QA Committee regarding QA recommendations.
• Participate as a member of the DHS Quality Council.
• Support the operations and sustainability of the overall DHS QA&I system.