Service Area QA Management Analysts

The Service Area QA Management Analyst reports to the Service Area Manager. The Service Area QA Management Analyst is responsible for data collection and analysis, interpretation of findings, and supporting the QA Coordinator and the Service Area team. The specific responsibilities of the Service Area QA Management Analyst includes the following:

• Support the goals of the Department and Service Area.
• Organize, train, and support the Service Area QA Committee and QA activities.
• Perform case readings and studies, and utilize data collection and analysis.
• Be responsible for the production of periodic reports on QA activities, findings, progress, best practices, obstacles, and areas needing improvement actions.
• Serve as a link with the Service Area QA Committee and Service Area staff and management team, follow-up with Service Area staff/management and the QA Committee regarding QA recommendations.
• Support the operations and sustainability of the overall DHS QA&I system.
• Routinely collect and evaluate information concerning the outcomes for children and families; the Service Area's capacity to deliver services consistent with the mission of DHS; and client, staff, and provider satisfaction with services and results.
• Provide logistical and staff support for State- and Service Area-directed data collection and analysis, case reviews, special studies, and site visits (as needed).
• Coordinate and staff the Service Area Quality Assurance Advisory Committee, which will monitor outcomes and agency performance from a Service Area perspective.  The committee will review data and other information related to child and family services and outcomes for children and families.