Mission and Vision

Vision

The Iowa Department of Human Services makes a positive difference in the lives of Iowans we serve.
 

Mission

To help Iowans achieve healthy, safe, stable, and self-sufficient lives through the programs and services we provide.
 

Guiding Principles

Customer Focus
We listen to and address the needs of our customers in a
respectful and responsive manner that builds upon their strengths. Our services promote meaningful connections to family and community.
 
Excellence
We are a model of excellence through efficient, effective,
and responsible public service. We communicate openly and honestly and adhere to the highest standards of ethics and professional conduct.
 
Accountability
We maximize the use of resources and use data to evaluate
performance and make informed decisions to improve results.
 
Teamwork
We work collaboratively with customers, employees, and
public and private partners to achieve results.