General Information
Child Support Recovery Unit (CSRU)

More information and resources are available at https://secureapp.dhs.state.ia.us/childsupport/welcome.asp

What services does CSRU provide?
CSRU is responsible for assisting families to achieve and maintain economic self-sufficiency by establishing and enforcing child and medical support orders and processing support payments.  Other services provided by CSRU include:

• Locating non-custodial parents and their sources of income (including employers)
  
• Establishing paternity
• Establishing and modifying support orders
• Registering other states' orders for enforcement or modification
  

• Directing employers to withhold a portion of wages
• Intercepting federal and state tax refunds
• Taking money from accounts or financial institutions
• Restricting the issuance of drivers, professional and recreational licenses, motor vehicle registrations, and passports
• Making referrals to credit agencies
• Obtaining contempt of court orders against delinquent payors
  

• Parents who are receiving or who have received public assistance (Family Investment Program benefits, Medicaid, and/or Foster Care).
• Parents who apply for establishment and/or enforcement services.
  

• Call a local CSRU near your address.  Our local offices are open 8:00 a.m. to 4:30 p.m. CST Monday - Friday, except state holidays.  To find a local office close to you:
           *  Visit the Iowa Child Support website at
               https://secureapp.dhs.state.ia.us/childsupport/welcome.asp;
               click the Contact Us link
           *  Or, call the child support automated information line at 1-888-229-9223
               (toll free nationwide)

• Visit the Iowa Child Support website at https://secureapp.dhs.state.ia.us/childsupport/welcome.asp
• An automated information line is available 24 hours a day, seven days a week.  Customers can get information by calling 1-888-229-9223 (toll free nationwide). 
• Call your local office.  Our local offices are open 8:00 a.m. to 4:30 p.m. CST Monday - Friday, except state holidays.  To find your local office:
           *  Visit the Iowa Child Support website at
               https://secureapp.dhs.state.ia.us/childsupport/welcome.asp;
               click the Contact Us link
           *  Or, call the child support automated information line at 1-888-229-9223
               (toll free nationwide)

• The Child Support Recovery Unit has 23 offices throughout the state, organized into 4 regions, which establish and enforce child support.
• The Employers Partnering in Child Support Unit is a "one-stop" service center for employers which handles contacts from employers, income withholding orders, medical support enforcement, and levies of accounts.
• The Automated Information Line provides information about our services, including payment information.  Call 1-888-229-9223 (toll free nationwide) 24 hours a day, seven days a week.   
• The Collection Services Center receives and distributes child support payments.  It operates as Iowa's State Disbursement Unit (SDU).  Address for sending payments:  Collection Services Center, PO Box 9125, Des Moines, IA  50306.