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IMPORTANT UPDATE - TEMPORARY SUSPENSION OF MCO CHOICE

AmeriHealth Caritas Iowa, Inc. withdrew from the hawk-i program effective November 30, 2017. AmeriHealth Caritas members have been assigned to UnitedHealthcare. The department has put in place a temporary suspension of Managed Care Organization (MCO) choice.

Previously the Department notified members they would be able to choose Amerigroup Iowa. Due to concerns with capacity, Amerigroup Iowa is not currently accepting any additional members. In the future members will be able to choose from multiple MCOs. Members will be notified when that choice is available. 

AmeriHealth Caritas' members were transitioned to UnitedHealthcare effective December 1, 2017. Learn more by reading the sample member letter.

For more information, read the Press Release and the hawk-i FAQ.

Updated information will be posted as it is available. Please check back regularly.

 

The hawk-i program gives you health coverage through a Managed Care Organization (MCO). An MCO is a health plan that makes sure you get the care you need from their network of providers. The MCOs have a large network of providers across the state.

Find an Amerigroup Provider

Find an AmeriHealth Caritas Provider

Find a UnitedHealthcare Provider

There are several ways to find out which providers are enrolled with your MCO.

  1. Use the MCO’s online Find a Provider Tool (linked above)
  2. Speak with your provider directly to see if they are enrolled with your MCO
  3. Contact your MCO by phone or email (MCO contact information for members)
  4. Call hawk-i Customer Services at 1-800-257-8563

hawk-i Customer Service (Monday to Friday from 8 a.m. to 6 p.m.)
1-800-257-8563 (Toll Free) 

hawk-i@dhs.state.ia.us
515-457-7701 (Fax)
 
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
 
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.