hawk-i Health Plans



IMPORTANT UPDATE - TEMPORARY SUSPENSION OF MCO CHOICE

AmeriHealth Caritas Iowa, Inc. withdrew from the hawk-i program effective November 30, 2017. AmeriHealth Caritas members have been assigned to UnitedHealthcare. The department has put in place a temporary suspension of Managed Care Organization (MCO) choice.

Previously the Department notified members they would be able to choose Amerigroup Iowa. Due to concerns with capacity, Amerigroup Iowa is not currently accepting any additional members. In the future members will be able to choose from multiple MCOs. Members will be notified when that choice is available. 

AmeriHealth Caritas' members were transitioned to UnitedHealthcare effective December 1, 2017. Learn more by reading the sample member letter.

For more information, read the Press Release and the hawk-i FAQ.

Updated information will be posted as it is available. Please check back regularly.

 

hawk-i Health Plans

The hawk-i program has three health plans, or Managed Care Organizations (MCOs), that you get to choose. Learn more about the health plans by viewing the MCO Benefit Summary Sheet for hawk-i.

You can also learn more by going to the MCO websites:

For more information about each MCO and their network of providers, please contact them directly. 

Managed Care Organization Member-Specific Contact Information 
Amerigroup Iowa, Inc.
Email: MPSWeb@amerigroup.com   
Phone: 1-800-600-4441
AmeriHealth Caritas Iowa, Inc.
Phone:  1-855-332-2440
UnitedHealthcare Plan of the River Valley, Inc.
Phone: 1-800-464-9484

Find more information by viewing the hawk-i New Health Plan Options presentation or by visiting the hawk-i Resources webpage

hawk-i Dental Coverage

Dental benefits for hawk-i are covered by Delta Dental of Iowa. You can also find more information by viewing the Delta Dental Benefits Summary Sheet for hawk-i


hawk-i Customer Service (Monday to Friday from 8 a.m. to 6 p.m.)
1-800-257-8563 (Toll Free) 

hawk-i@dhs.state.ia.us
515-457-7701 (Fax)
 
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
 
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.