IA Health Link


Welcome to IA Health Link, Iowa’s Medicaid managed care program.

IA Health Link brings together physical, behavioral and long-term care under one program across Iowa which is covered by a managed care organization (MCO) that you get to choose. Most existing Medicaid members were enrolled in IA Health Link on April 1, 2016, and most new Iowa Medicaid members who become eligible after April 1, 2016, will also be enrolled in IA Health Link. Our Frequently Asked Questions webpage for the IA Health Link program is regularly updated to offer the latest information to help members get the care they need, and help providers get paid for the important services they deliver.

Some Medicaid members, however, will continue to receive Medicaid coverage through a Medicaid Fee-for-Service program and will not transition to the IA Health Link program. The Children’s Health Insurance Program (CHIP) services will continue to be offered through the Healthy and Well Kids in Iowa program, also known as hawk-i.  Simply put, Iowa Medicaid has three main coverage groups:

  1. IA Health Link
  2. Medicaid Fee-for-Service (FFS)
  3. hawk-i

We encourage you to read more about the IA Health Link program on these web pages to get a better understanding of the many benefits and services offered by Iowa Medicaid. We also invite you to learn more about Medicaid coverage outside of the IA Health Link program by visiting the web pages of the Medicaid Fee-for-Service (FFS) programs, and the hawk-i program. Other valuable information resources such as the IA Health Link Frequently Asked Questions, the member Resources web page, the IA Health Link Managed Care Program Handbook, and the Medicaid Guide to Fee-for-Service (FFS) were produced to help give you a better understanding of the many services offered by Iowa Medicaid.  Please visit this website often as we continue to add new information about IA Health Link. If you are an Iowa Medicaid provider, please contact your MCO. MCO provider contact information.

News and Announcements
  • IA Health Link 2016 Public Comment Meetings: The Iowa Department of Human Services will be holding public comment meetings to gather input on the IA Health Link managed care program. Meetings will be held once per month, in varying locations throughout Iowa. Access the IA Health Link 2016 Public Comment Meetings web page for more information.
     

  • Translation and Interpretation Services for Members: Iowa Medicaid can arrange for an interpreter to help members speak with us in almost any language. Members should call Iowa Medicaid Member Services for help at 1-800-338-8366 or locally in the Des Moines area at 515-256-4606. Read More.
     

  • New IA Health Link Informational Video for Members and Providers: Iowa Medicaid has produced a new informational video for members titled, How to Choose a Managed Care Organization that helps members navigate the IA Health Link enrollment process with a Managed Care Organization (MCO). Iowa Medicaid has also put out a similar informational video for providers titled, Provider Education and Participation that helps providers with their MCO enrollment process. The videos are designed to assist both members as well as providers in getting a better understanding of the enrollment process. 
     

  • New IA Health Link Webinar Videos: Interested in learning more about the IA Health Link Program? Watch the IA Health Link member webinar videos for the latest information on the Medicaid managed care program. Periodic updates will be made to these videos to reflect any changes that happen in the program. This will ensure that the information in the webinar videos are always up-to-date. Access the member webinar videos.
     

  • Non-Emergency Medical Transportation (NEMT): Each of the Managed Care Organizations (MCOs) has selected a transportation vendor. Members may contact the NEMT broker of their assigned MCO at the numbers below to schedule their NEMT services: 
    • Amerigroup Iowa Inc.
      Logisticare
      1-844-544-1389
    • AmeriHealth Caritas, Iowa Inc.
      Access2Care
      1-855-346-9760 
    • UnitedHealthcare Plan of the River Valley, Inc.
      MTM

      1-888-513-1613

  • Managed Care Covered Benefits Comparison Grid: The Iowa Medicaid Enterprise (IME) has developed a comparison document which provides information on basic required benefits for Medicaid, Iowa Health and Wellness Plan, hawk-i and the Iowa Family Planning Network. Access the comparison grid.
Resources:
Please open the link above to access relevant MCO-specific documents
 
Please open the link above to access relevant member-specific documents
 
Please open the link above to access relevant provider-specific documents
 
Please open the link above to access relevant waiver-specific federal documents