Choosing a Health Plan



IMPORTANT UPDATE

AmeriHealth Caritas Iowa, Inc. is withdrawing from the IA Health Link managed care program effective November 30, 2017. AmeriHealth Caritas members have been tentatively assigned to UnitedHealthcare but may choose to receive coverage through Amerigroup Iowa. Members may change their MCO for any reason until March 1, 2018. Members must  change their MCO by November 16, 2017, for their coverage to begin with Amerigroup Iowa on December 1, 2017. Learn more by reading the sample member letter and the Press Release 
 

FAQ for Members

FAQ for Providers

Updated information will be posted as it is available. Please check back regularly.

 

The IA Health Link managed care program gives you health coverage through a Managed Care Organization (MCO) that you get to choose. An MCO is a health plan that makes sure you get the care you need from their network of providers. You can choose from the MCOs listed below. If you do not wish to choose one, the state will assign an MCO for you. 

You are given an Annual Enrollment Period of 60 days to change your MCO for any reason. After your Annual Enrollment Period has ended, and throughout the year, you may change your MCO for reasons of "Good Cause." Read more information about "Good Cause".

For more information about each MCO and their network of providers, please contact them directly. 

Managed Care Organization Member-Specific Contact Information 
Amerigroup Iowa, Inc.
Email: MPSWeb@amerigroup.com   
Phone: 1-800-600-4441
AmeriHealth Caritas Iowa, Inc.
Phone:  1-855-332-2440
UnitedHealthcare Plan of the River Valley, Inc.
Phone: 1-800-464-9484
View Provider-Specific MCO Contact Information.

Learn more about each MCO by viewing the MCO Plan Summary or going to the IA Health Link Member Resources webpage.

See if your provider is your MCO's network. Go to the Find a Provider webpage.


Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-338-8366 (Toll Free) 
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
 
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
 
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.