Process Improvement Working Group Materials

The Iowa Medicaid Enterprise (IME) and the Managed Care Organizations (MCOs) - UnitedHealthcare (UHC) and Amerigroup (AGP) - have provided various documents, flow charts and information to the Process Improvement Working Group. This information can be found here.

Group 1, Issue 31: Rates

Group 1, Issue 31: Provider Training

Group 1, Issue 36: Appeals, Utilization Management, and Claims Dispute Processes

Group 2, Issue 1: Non-Emergency Medical Transportation (NEMT)

Group 2, Issue 2: Member Authorization Form to Allow Provider to Appeal on Member's Behalf

Group 3, Issue 64: Case Management for Long Term Support Services (LTSS)

Group 4, Issue 86: Speciality Providers

Group 4, Issue 87: MCO Credentialing Training

Group 4, Issue 88: MCO Credentialing Training