Iowa Medicaid Enterprise Contact Directory

IOWA MEDICAID ENTERPRISE (IME)

Mailing Address:
100 Army Post Road
Des Moines, IA 50315

Operating Hours: 
Monday - Friday
8:00 am - 4:30 pm


FRAUD AND ABUSE CONTACT DIRECTORY 

  • Child and Dependent Adult Abuse Hotline
    1-800-362-2178
  • Nursing Home and Home Health Complaint Hotline
    1-877-686-0027
  • Suspected Medicaid Fraud Hotline
    1-800-831-1394

MEMBER SERVICES CONTACT DIRECTORY
1-800-338-8366 (Toll Free)

  • DHS Contact Center
  • DHS Call Center - Income Maintenance Workers
  • hawk-i Program  
  • Health Insurance Premium Payment (HIPP) Program
  • Estate Recovery
  • Lien Recovery
  • Exception to Policy
  • Non-Emergency Medical Transportation (NEMT) Service
  • Magellan Health Services of Iowa
  • Medicare

PROVIDER SERVICES CONTACT DIRECTORY
1-800-338-7909 (Toll Free)

  • Eligibility Verification System (ELVS)
  • Provider Audits and Rate Setting
  • Medical Support
  • Medical Prior Authorization
  • Program Integrity
  • Third Party Liability (TPL)
  • Pharmacy Prior Authorization (PA) Hotline
  • Pharmacy Point-of-Sale (POS) Hotline
  • Electronic Data Interchange Support Services (EDISS)
  • Medicaid Claims