Member Services Contact Directory

Iowa Medicaid Enterprise Member Services (Fee-for-Service
1-800-338-8366 (Toll Free)
Services Offered:
Fee-for-Service member inquiries * MCO choice counseling * Fee-for-Service billing issues * Provider search * Iowa Medicaid ID cards * Grievance and Appeals (Fee-for-Service) * Premium payments * Benefits information
Contact Information:
P.O. Box 36510
Des Moines, IA 50315
1-800-338-8366 (Toll Free)
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
IMEMemberServices@dhs.state.ia.us (Email)
Operating Hours:
Monday to Friday
8 a.m. - 5 p.m.
hawk-i Member Services Contact Information
 1-800-257-8563 (Toll Free)
 
Services Offered:
For questions about the hawk-i program or to apply for health insurance coverage for children under age 19 with family income up to 300% federal poverty level.
Contact Information:
P.O. Box 71336
Des Moines, IA 50325

800-257-8563 (Toll Free)
hawk-i Webpage
Operating Hours:
8 a.m. – 6 p.m.
 
Managed Care Organization (MCO) Member Services Contact Information (IA Health Link Managed Care Program)
    
Services Offered:
Member inquiries * Member enrollment * Billing issues * MCO provider search * MCO ID cards * Grievances and Appeals (MCO) * Benefits information
Contact Information:
Amerigroup Iowa, Inc.
Phone: 1-800-600-4441
Operating Hours: 8 a.m. - 8 p.m., Monday to Friday
UnitedHealthcare Plan of the River Valley, Inc.
Phone: 1-800-464-9484
Operating Hours: 7:30 a.m. - 6 p.m., Monday to Friday
Non-Emergency Medical Transportation (NEMT) Service (Fee-for-Service)
1-866-572-7662 (Toll Free)
 
Services Offered:
Arrange transportation to a covered service * Learn how to get mileage, meals, or lodging reimbursement related to a medical appointment * Non-Emergency Medical Transportation provided through a transportation broker (TMS).
Contact Information:
TMS Management Group, Inc.
Midwest Regional Office
5800 Fleur Drive, Suite 231
Des Moines, IA 50321
866-572-7662 (Toll Free)
866-584-7601 (Fax)
TMS Website
 
Non-Emergency Medical Transportation (NEMT) Service (IA Health Link Managed Care Program)
    
Services Offered:
Arrange transportation to an IA Health Link-covered service * Learn how to get mileage, meals or lodging reimbursement related to a medical appointment * Non-Emergency Medical Transportation provided through a transportation broker.
Contact Information:
Each of the Managed Care Organizations (MCOs) has selected a transportation
broker. Members may contact the NEMT broker of their assigned MCO at the
numbers below to schedule their NEMT services:
Contact Information:
Amerigroup Iowa, Inc.
Logisticare

1-844-544-1389

UnitedHealthcare Plan of the River Valley, Inc.
MTM

1-888-513-1613

DHS Contact Center
1-855-889-7985 (Toll Free)
Services Offered:
New to Medicaid * Application questions * Application updates
Contact Information:
P.O. Box 36510
Des Moines, IA 50315
855-889-7985 (Toll Free)
Operating Hours:
Monday to Friday
7 a.m. – 6 p.m.
DHS Call Center
1-877-347-5678 (Toll Free)
Services Offered:
Updating personal identification information such as name, Social Security Number, and Date of Birth, etc. * Report address changes * Family Investment Program (FIP) * Food asssistance
Contact Information:
Council Bluffs, IA
877-347-5678 (Toll Free)
Operating Hours:
Monday to Friday
7 a.m. – 6 p.m.
Health Insurance Premium Payment (HIPP) Program
1-888-346-9562 (Toll Free)
Services Offered:
Questions about the HIPP program * To apply for insurance reimbursement for Medicaid members.
Contact Information:

P.O. Box 36476
Des Moines, IA 50315
888-346-9562 (Toll Free)
515-974-3282 (Des Moines Area)
515-725-0755 (Fax)
HIPP Webpage
Operating Hours:
Monday to Friday
8 a.m. – 4:30 p.m.
Estate Recovery
1-888-513-5186 (Toll Free)
Services Offered:

Information about the Estate Recovery Program, Medical Assistance Income Trusts (Miller Trusts) and related payment.
Contact Information:
P.O. Box 36445
Des Moines, IA 50315
888-513-5186 (Toll Free)
515-246-9841 (Des Moines Area)
515-246-0155 (Fax)
Estate Recovery Webpage
Operating Hours:
Monday to Friday
7:30 a.m. - 5:30 p.m.
Medicare
1-800-633-4227 (Toll Free)
Services Offered:
Federal Medicare program

Contact Information:
800-633-4227 (Toll Free)
Lien Recovery
1-888-543-6742 (Toll Free)
Services Offered:
Request Medicaid claims records related to third party liability, trauma claims, and lien recovery payments.

Contact Information:
P. O. Box 36446
Des Moines, IA 50315
888-543-6742 (Toll Free)
515-256-4620 (Des Moines area)

Operating Hours:
Monday to Friday
8 a.m. - 4:30 p.m.
Iowa Medicaid Exception Processing (Exception to Policy)
1-515-242-6302
Services Offered:
An exception to policy is a request for an item or service not otherwise covered by the Department of Human Services.
Contact Information:
P.O. Box 36506
Des Moines, IA 50315
515-242-6302

 


Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-338-8366 (Toll Free) 
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
 
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
 
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.