On March 1, 2016, pending final federal approval, most Iowa Medicaid programs are being joined together into one managed care program called IA Health Link. This new program will give you the same health benefits that you know and use, but will be covered through a Managed Care Organization (MCO) that you get to choose. Some Medicaid members, however, will continue to receive Medicaid coverage through a Fee-for-Service model and will not transition to the IA Health Link program. The Children’s Health Insurance Program (CHIP) services will continue to be offered through the Healthy and Well Kids in Iowa program, also known as hawk-i. Iowa Medicaid will have three coverage groups:
We encourage you to visit the IA Health Link, the Medicaid Fee-for-Service, and the hawk-i web pages where you will find answers to your many questions. The IA Health Link Frequently Asked Questions and the IA Health Link Managed Care Program Handbook are also great sources of information. If you have additional questions regarding these changes or are unsure of the type of Medicaid program you are eligible for, you may call Iowa Medicaid Member Services at 1-800-338-8366 or locally in the Des Moines area at 515-256-4606, Monday through Friday, from 8 a.m. to 5 p.m. You may also email general* questions to Iowa Medicaid Member Services at IMEMemberServices@dhs.state.ia.us.
*Due to HIPAA (Health Insurance Portability and Accountability Act) privacy regulations, we cannot give out or access case-specific information over email. If you have specific questions about your case, your MCO assignment, or eligibility, you will need to call Member Services at 1-800-338-8366 or local in the Des Moines area at 515-256-4606.
For telephone accessibility assistance
if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking,
call Relay Iowa TTY at 1-800-735-2942
|Member Services Contact Information|
800-338-8366 Toll Free
515-256-4606 (Des Moines Area)
P.O. Box 36510
Des Moines, IA 50315
|News and Announcements|
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