Medicaid Member Services

Most Iowa Medicaid members are enrolled in the IA Health Link managed care program. This program gives you health coverage through a Managed Care Organization (MCO) that you get to choose. Some Medicaid members will get health coverage through the Medicaid Fee-for-Service program. The Children’s Health Insurance Program (CHIP) will continue to be offered through the Healthy and Well Kids in Iowa program, also known as hawk-i.

Simply put, Iowa Medicaid has three main coverage groups:

  1. IA Health Link (Includes Iowa Health and Wellness Plan)
  2. Medicaid Fee-for-Service (FFS)
  3. hawk-i
News and Announcements
  • Members Regain Choice: DHS has ended the temporary suspension of MCO choice. IA Health Link members can again choose Amerigroup Iowa as their MCO. Read more

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Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-338-8366 (Toll Free) 
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.