Member Services

The Iowa Medicaid Enterprise (IME) is a part of the Iowa Department of Human Services (DHS). The IME manages the Medicaid program. This page will share with you things you may need to know and how to contact Members Services with your questions. “Members” are the people who have Medicaid benefits to help pay for their medical and health care costs. “Providers” are the health care workers who help Medicaid members meet their health care needs. 

What is Medicaid?
Medicaid is a program that covers medical and health care costs of people who qualify. There are a range of programs and services covered through Medicaid. You can learn who is eligible for which Medicaid programs at "Who Receives Medicaid?". The Medicaid program is paid for by the federal and state government and is managed by the IME of DHS.

What is Available?
A number of health care services are covered through Medicaid programs. See a list of services that may be covered at "What Services are Available?"

Member Services Contact Information
800-338-8366 Toll Free
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
Member Services
P.O. Box 36510
Des Moines, IA 50315
News and Announcements
  • The latest Medicaid quarterly newsletter for members, Partners for Better Health and Wellness is now available. The spring edition shares with Medicaid members information on transportation services, the Iowa Medicaid Member Survey, how to get after-hour care, and finding a dentist.

  • list of Iowa Wellness Plan providers is now available to Iowa Wellness Plan members through the Iowa Medicaid website. Members may use this list to find an Iowa Wellness Plan provider to enroll with. This list will be updated periodically. 

  • Take a moment to learn How to Read Your Iowa Health and Wellness Plan Statement. Members who have the responsibility to make a contribution for their health coverage in 2015 have begun to receive statements. Contributions are based on member income. More information about Iowa Health and Wellness Plan coverage is available at the IA Health Link webpage or members may call 1-800-338-8366, Monday through Friday, from 8:00 a.m. until 5:00 p.m.

  • To apply for health care coverage, call the DHS Contact Center at 1-855-889-7985 between the hours of 7:00 a.m. 6:00 p.m. Monday through Friday. To download and print an application or complete an online application visit the DHS Services Portal.