Member Services

Most Iowa Medicaid members are enrolled in the IA Health Link managed care program. This program gives you health coverage through a Managed Care Organization (MCO) that you get to choose. Some Medicaid members will get health coverage through the Medicaid Fee-for-Service program. The Children’s Health Insurance Program (CHIP) will continue to be offered through the Healthy and Well Kids in Iowa program, also known as hawk-i. Simply put, Iowa Medicaid has three main coverage groups:

  1. IA Health Link
  2. Medicaid Fee-for-Service (FFS)
  3. hawk-i


Member Services Contact Information
800-338-8366 Toll Free
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
Member Services
P.O. Box 36510
Des Moines, IA 50315
News and Announcements
  • IA Health Link Public Comment Meetings: The Department of Human Services would like to hear your comments about the transition to the IA Health Link managed care program. Public comment meetings are held once per month, in varying locations throughout Iowa to gather input on the IA Health Link managed care program. The meetings are open to anyone that wishes to share comments regarding the program. Access the IA Health Link Public Comment Meetings web page for more information.

  • Managed Care Covered Benefits Comparison Grid: The Iowa Medicaid Enterprise (IME) has developed a comparison document which provides information on basic required benefits for Medicaid, Iowa Health and Wellness Plan, hawk-i and the Iowa Family Planning Network. Access the comparison grid.

  • How to Read Your Iowa Health and Wellness Plan Statement: Take a moment to learn How to Read Your Iowa Health and Wellness Plan Statement. Members who have the responsibility to make a contribution for their health coverage have begun to receive statements. Contributions are based on member income. More information about Iowa Health and Wellness Plan coverage is available at the Iowa Health and Wellness Plan webpage or members may call 1-800-338-8366, Monday through Friday, from 8 a.m. to 5 p.m.


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