Member Services


On March 1, 2016, pending final federal approval, most Iowa Medicaid programs are being joined together into one managed care program called IA Health Link. This new program will give you the same health benefits that you know and use, but will be covered through a Managed Care Organization (MCO) that you get to choose. Some Medicaid members, however, will continue to receive Medicaid coverage through a Fee-for-Service model and will not transition to the IA Health Link program. The Children’s Health Insurance Program (CHIP) services will continue to be offered through the Healthy and Well Kids in Iowa program, also known as hawk-i.  Iowa Medicaid will have three coverage groups:

  1. IA Health Link
  2. Medicaid Fee-for-Service
  3. hawk-i

We encourage you to visit the IA Health Link, the Medicaid Fee-for-Service, and the hawk-i web pages where you will find answers to your many questions. The IA Health Link Frequently Asked Questions and the IA Health Link Managed Care Program Handbook are also great sources of information. If you have additional questions regarding these changes or are unsure of the type of Medicaid program you are eligible for, you may call Iowa Medicaid Member Services at 1-800-338-8366 or locally in the Des Moines area at 515-256-4606, Monday through Friday, from 8 a.m. to 5 p.m. You may also email general* questions to Iowa Medicaid Member Services at IMEMemberServices@dhs.state.ia.us.

*Due to HIPAA (Health Insurance Portability and Accountability Act) privacy regulations, we cannot give out or access case-specific information over email. If you have specific questions about your case, your MCO assignment, or eligibility, you will need to call Member Services at 1-800-338-8366 or local in the Des Moines area at 515-256-4606.


For telephone accessibility assistance
if you are deaf, hard-of-hearing, deaf-blind, 
or have difficulty speaking,
call Relay Iowa TTY at 1-800-735-2942
 
Member Services Contact Information
800-338-8366 Toll Free
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
 
Member Services
P.O. Box 36510
Des Moines, IA 50315
News and Announcements
  • IA Health Link Medicaid Program Changes Webinar Videos: The webinar recordings of the IA Health Link Medicaid Program Changes are now available on the IA Health Link web page. View the recordings that cover the latest information on the changes involving the Iowa Medicaid transition to managed care. The video webinars cover important topics for Iowa Medicaid members. 

  • Des Moines and Ottumwa Member Training Events Have Been Rescheduled: Due to anticipated severe weather on February 2, 2016, the IA Health Link member training events in Des Moines and Ottumwa have been rescheduled. The member training event in Des Moines will take place on February 8, 2016, from 5 to 7 p.m. at the East Side Library in the H. Dale and Lois Bright community room, located at 2559 Hubbell Ave., Des Moines, IA 50317. The member training event in Ottumwa will take place on February 11, 2016, from 5 to 7 p.m. at Bridge View Center in room C4, located at 102 Church St., Ottumwa, IA 52501. Iowa Medicaid is hosting in-person meetings in cities throughout Iowa to provide the public with an opportunity to receive information about the IA Health Link transition. Members can ask questions directly to DHS staff, and receive in-person enrollment assistance. Please forward this notice to anyone who may be impacted by or interested in this scheduling change.

  • Take a moment to learn How to Read Your Iowa Health and Wellness Plan Statement. Members who have the responsibility to make a contribution for their health coverage in 2015 have begun to receive statements. Contributions are based on member income. More information about Iowa Health and Wellness Plan coverage is available at the IA Health Link webpage or members may call 1-800-338-8366, Monday through Friday, from 8 a.m. to 5 p.m.

  • To apply for health care coverage, call the DHS Contact Center at 1-855-889-7985 between the hours of 7 a.m. to 6 p.m. Monday through Friday. To download and print an application or complete an online application visit the DHS Services Portal.