Medicaid Member Services

Most Iowa Medicaid members are enrolled in the IA Health Link managed care program. This program gives you health coverage through a Managed Care Organization (MCO) that you get to choose. Some Medicaid members will get health coverage through the Medicaid Fee-for-Service program. The Children’s Health Insurance Program (CHIP) will continue to be offered through the Healthy and Well Kids in Iowa program, also known as hawk-i.

Simply put, Iowa Medicaid has three main coverage groups:

  1. IA Health Link (Includes Iowa Health and Wellness Plan)
  2. Medicaid Fee-for-Service (FFS)
  3. hawk-i
News and Announcements
  • Temporary Suspension of MCO Choice: The department has put in place a temporary suspension of Managed Care Organization (MCO) choice. Due to concerns with capacity, Amerigroup Iowa is not accepting any additional members at this time. All new IA Health Link members will be assigned to UnitedHealthcare. In the future members will be able to choose from multiple MCOs. Members will be notified when that choice is available. AmeriHealth Caritas’ members transitioned to UnitedHealthcare effective December 1, 2017. Learn more by reading the sample member letter, the Press Release, the FAQ for Members, and the FAQ for Providers. Updated information will be posted as it is available. Please check back regularly.

  • New Medicaid Director Appointed to DHS: The Iowa Department of Human Services (DHS) announced Friday that Michael Randol has been appointed director of the Iowa Medicaid Enterprise (IME). Read the press release

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Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-338-8366 (Toll Free) 
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.