Non-Emergency Medical Transportation (NEMT)


The NEMT services are for members with full Medicaid benefits, who need travel reimbursement or a ride to get to their medical appointments. Eligible members will receive NEMT services from different NEMT brokers depending on their eligibility status and whether they receive coverage directly from Iowa Medicaid Fee-for-Service or are enrolled in the IA Health Link managed care program. An NEMT broker is a contracted provider with the Iowa Department of Human Services (DHS), the Iowa Medicaid Enterprise (IME), and the IA Health Link Managed Care Organizations (MCOs). The broker checks member and trip eligibility, handles claims, and follows up on trips and claims.  

FIND OUT MORE ABOUT NON-EMERGENCY MEDICAL TRANSPORTATION 
Please visit the NEMT Frequently Asked Questions
 
HOW DO I KNOW IF I CAN GET NEMT SERVICES?
If you have questions about your eligibility status:

1. Contact your Income Maintenance Worker at your local DHS office by calling the DHS IM Call Center at 1-800-572-7662. 
2. Contact the IME Member Services Unit at 1-800-338-8366, Monday through Friday, 8 A.M. to 5 P.M. 
3. If you are in the IA Health Link managed care program, you may contact your MCO directly at:

  • Amerigroup Iowa, Inc.
    Phone: 1-800-600-4441
     
  • AmeriHealth Caritas
    Phone: 1-855-332-2440
     
  • UnitedHealthcare Plan of the River Valley
    Phone: 1-800-464-9484
HOW DO I BOOK A TRIP?
Iowa Medicaid Fee-for-Service (FFS) Members:
Access2Care
525 SW 5th Street, Ste. E, 
Des Moines, IA 50309-4501
Phone: 866-572-7662 (Toll Free)
Fax: 866-584-7601
 
IA Health Link Members:
Each of the MCOs has selected an NEMT transportation vendor. Members may contact the NEMT transportation vendor of their assigned MCO at the numbers listed below to schedule their NEMT services:
  • Amerigroup Iowa, Inc.
    Contact Information:
    Logisticare
    Phone: 1-844-544-1389
     
  • AmeriHealth Caritas
    Contact Information:
    Access2Care
    Phone: 1-855-346-9760
     
  • UnitedHealthcare Plan of the River Valley
    Contact Information:
    MTM
    Phone: 1-888-513-1613

Archive of other relevant NEMT information


Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-338-8366 (Toll Free) 
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
 
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
 
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.