Non-Emergency Medical Transportation (NEMT)


The NEMT services are for members with full Medicaid benefits, who need travel reimbursement or a ride to get to their medical appointments. Eligible members will receive NEMT services from different NEMT brokers depending on their eligibility status and whether they receive coverage directly from Iowa Medicaid Fee-for-Service or are enrolled in the IA Health Link managed care program. An NEMT broker is a contracted provider with the Iowa Department of Human Services (DHS), the Iowa Medicaid Enterprise (IME), and the IA Health Link Managed Care Organizations (MCOs). The broker checks member and trip eligibility, handles claims, and follows up on trips and claims.  

FIND OUT MORE ABOUT NON-EMERGENCY MEDICAL TRANSPORTATION 
Please visit the NEMT Frequently Asked Questions
 
News and Announcements
  • Extension of Waiver for NEMT: The Centers for Medicare and Medicaid Services (CMS) has granted Iowa's request for a temporary extension of the Non-Emergency Medical Transportation (NEMT) waiver from March 31, 2016 through May 31, 2016. Read the CMS letter for more information.
     
  • Medical Transportation and Waiver Service: Effective July 1, 2015, rules will become effective that removes transportation to medical appointments from the Home and Community Based Services (HCBS) Waiver Transportation service and clarifies the use of transportation when provided as part of the supported community living (SCL) service in the Intellectual Disability (ID) and Brain Injury (BI) waivers. All Medicaid members that need medical transportation must go use the NEMT Broker. Read more.
HOW DO I KNOW IF I CAN GET NEMT SERVICES?
If you have questions about your eligibility status:

1. Contact your Income Maintenance Worker at your local DHS office by calling the DHS IM Call Center at 1-800-572-7662. 
2. Contact the IME Member Services Unit at 1-800-338-8366, Monday through Friday, 8 A.M. to 5 P.M. 
3. If you are in the IA Health Link managed care program, you may contact your MCO directly at:

  • Amerigroup Iowa, Inc.
    Phone: 1-800-600-4441
     
  • AmeriHealth Caritas
    Phone: 1-855-332-2440
     
  • UnitedHealthcare Plan of the River Valley
    Phone: 1-800-464-9484
HOW DO I BOOK A TRIP?
Members receiving Iowa Medicaid Fee-for-Service coverage should contact:
TMS Management Group, Inc.
Midwest Regional Office
5800 Fleur Drive, Suite 231
Des Moines, IA 50321
Phone: 866-572-7662 (Toll Free)
Fax: 866-584-7601
 
Members receiving IA Health Link Managed Care coverage:
Each of the MCOs has selected an NEMT transportation vendor. Members may contact the NEMT transportation vendor of their assigned MCO at the numbers listed below to schedule their NEMT services:
  • Amerigroup Iowa, Inc.
    Contact Information:
    Logisticare
    Phone: 1-844-544-1389
     
  • AmeriHealth Caritas
    Contact Information:
    Access2Care
    Phone: 1-855-346-9760
     
  • UnitedHealthcare Plan of the River Valley
    Contact Information:
    MTM
    Phone: 1-888-513-1613

Archive of other relevant NEMT information