Member Resources

Call Center Guide: Where to Call for Help

Department of Human Services (DHS) Customer Service Call Center
To report changes such as:
  • Address
  • Birth of a Child
  • Lost Paperwork
  • Employment Starts or Ends
Toll Free: 1-877-347-5678
Monday - Friday; 7 a.m.to 6 p.m.
 
Local Office
Contact your local office for general questions regarding:
  • Medical Assistance
  • Food Assistance
  • Cash Assistance
  • Child Care Assistance
  • How to Apply for Benefits

Local Office Locations

For problems or concerns regarding your local DHS office contact the Central Office at 1-800-972-2017 or by email at contactdhs@dhs.state.ia.us
 
Iowa Medicaid Member Services
For questions about:
  • Billing
  • Address Changes
  • Medicaid Information
  • Special approval for authorizations
  • New Medicaid Card 
  • Managed Health Care
  • Third Party Liability
Toll Free: 1-800-338-8366 or in the Polk County Area at 515-256-4606 
Monday - Friday; 8 a.m. to 5 p.m.

Email: IMEMemberServices@dhs.state.ia.us 

MCO Member Services
For questions about:
  • Billing
  • Address Changes
  • Medicaid Information
  • Special approval for authorizations
  • New Medicaid Card 
  • Managed Health Care
  • Third Party Liability
Managed Care Organization Member-Specific Contact Information 
Amerigroup Iowa, Inc.
Email: MPSWeb@amerigroup.com   
Phone: 1-800-600-4441
AmeriHealth Caritas Iowa, Inc.
Phone:  1-855-332-2440
UnitedHealthcare Plan of the River Valley, Inc.
Phone: 1-800-464-9484

To view provider-specific contact information, please go to MCO Provider-Specific Contact Information.

Have questions about IA Health Link?

New IA Health Link Informational Video for Members and Providers 

Iowa Medicaid has produced a new informational video for members titled, How to Choose a Managed Care Organization that helps members navigate the IA Health Link enrollment process with a Managed Care Organization (MCO). Iowa Medicaid has also put out a similar informational video for providers titled, Provider Education and Participation that helps providers with their MCO enrollment process. The videos are designed to assist both members as well as providers in getting a better understanding of the enrollment process. 

 

Member Handbooks

Your Guide to Medicaid Fee-for-Service (Spanish) -- COMING SOON
 
 

Frequently Asked Questions

How to Read Your Iowa Health and Wellness Plan Statement

How to Read Your Iowa Health and Wellness Plan Statement (Spanish)

For more information about Medicaid visit the Frequently Asked Questions page.

For more information about the IA Health Link Managed Care Program visit the Frequently Asked Questions page.

Getting the Most from Your Medicaid Benefits

Learn ways your family can avoid costly mistakes by always carrying your Medicaid card, planning ahead, utilizing preventative care, only visiting emergency rooms for an emergency and other Medicaid Member Tips.

Community Resources (non-Medicaid)

Dial 211 to reach United Way's free and confidential information about food, housing, employment, health care, counseling and more.

Smoking Cessation Resources

If you want to quit smoking and are looking for help, find out what smoking cessation resources are available from Quitline Iowa and the Iowa Department of Public Health.