Provider Services

The Iowa Medicaid Enterprise (IME) is privileged to work with talented and qualified professional health care providers in the State of Iowa. The IME works in collaboration with our partners in the health care industry in order to provide quality and the most cost-effective access to health care for Iowa Medicaid members. Please consider joining our provider network in caring for Iowa's most vulnerable population.

Provider Services Contact Information
800-338-7909 Toll Free 
515-256-4609 (Des Moines area) 
515-725-1155 (Fax) 
Provider Services 
P.O. Box 36450 
Des Moines, IA  IA 50315 


News and Announcements
  • Contact Information on the Managed Care Organizations (MCOs): Providers that are looking for contact information on the four selected Managed Care Organizations (MCOs), Amerigroup Iowa, Inc., AmeriHealth Caritas Iowa, Inc., UnitedHealthcare Plan of River Valley, Inc., and WellCare of Iowa, Inc. should read Informational Letter 1539.
  • DHS Announces Winning Bidders for Medicaid Modernization Initiative: The Iowa Department of Human Services has issued a Notice of Intent to Award contracts to four bidders for Governor Branstad's Medicaid Modernization initiative. The bidders announced Monday, August 17, 2015, include: Amerigroup Iowa, Inc., AmeriHealth Caritas Iowa, Inc., UnitedHealthcare Plan of River Valley, Inc., and WellCare of Iowa, Inc. Access the RFP on the BidOppportunities webite. Learn more about the announcement by accessing the press release.
  • Medicaid Annual Provider Training 2015: Information on the 2015 Medicaid Annual Provider Training is now available. This year's provider training sessions will focus on the Medicaid Modernization Initiative and the four managed care organizations (MCOs) that were selected. The training sessions will also focus on the October 1, 2015 implementation of ICD-10. Read Informational Letter 1537 for more information or go to the training webpage to register for the training sessions. Registration for training sessions in Fort Dodge and Ottumwa are now full. Please check the schedule and locations of training sessions for alternative venues.

  • ICD-10 Provider Readiness Survey: The IME is conducting the sixth in a series of ICD-10 tracking surveys to determine if providers are impacted by the change to the ICD-10 code sets and to gauge the progress toward readiness for implementation. The survey must be completed by 12:00 pm (US Central Time), September 30, 2015. Please read Informational Letter 1534 for more information. You may also go directly to the survey, complete it, and send to the IME electronically before the deadline.

  • CDAC Training Video: Learn more about being a CDAC provider by downloading the CDAC training video. You will be downloading a .zip file and when the download is complete, you will be able to view the training video. The training video is divided into six video segments: (download the training video)

    1. Introduction
    2. The CDAC Agreement
    3. Daily Service Record (DSR)
    4. Claim for Targeted Medical Care (TMC)
    5. CDAC Procedures
    6. Audits and Reviews