Office of Consumer Affairs

The Office of Consumer Affairs (OCA) was created to provide a voice within state government for people with serious mental illness and parents of children with serious emotional disorders.  NAMI Iowa is the provider in Iowa and managed through the Division of Mental Health and Disability Services within DHS. The OCA is a contact for people primarily by phone, email and social media regarding issues and challenges around serious mental illness and serious emotional disorder. The OCA has a statewide advisory committee made up of peers and parents that meets regularly and provides feedback to the state. The OCA provides education, awareness and training opportunities through the website, social media and in-person gatherings.

The objectives of the Iowa Office of Consumer Affairs are:

  • Serve as a statewide resource for information, referrals, community education, individual education, problem solving and system navigation.
  • Provide input on the development and implementation of policies and programs impacting behavioral health services and systems in Iowa.
  • Provide an advocacy voice to stakeholder groups throughout the state with the goal of promoting awareness of the concerns, perspectives and vision of persons and families with behavioral health recovery and disabilities challenges.
  • Assist DHS staff and contractors with disseminating information and gathering feedback from end users of behavioral health services and systems in Iowa.

Contact Information:

Judy Davis Director

Josh Gitch, Peer Support Manager

Karen Hyatt, Contract Manager

855-622-4692 (855-OCA-IOWA)
Office of Consumer Affairs/NAMI Iowa
3939 Merle Hay Road, Suite 229
Des Moines, Iowa 50310