Medicaid Reminders - Call Center Prompts

April 20, 2017

Call Center Prompts Have Changed

To better direct member calls to the appropriate call center and to expedite assistance to Medicaid members, the Iowa Medicaid has changed the prompts on the Member Services Call Center phone line. Member calls--based on their responses to the new prompts--will be redirected to the appropriate call center which includes; the DHS Contact Center, all three MCO Member Services and Iowa Medicaid Member Services.