Medicaid Reminders - Member Mailings & Call Center Prompts

Date: 
February 16, 2017

Call Center Prompts Have Changed

To better direct member calls to the appropriate call center and to expedite assistance to Medicaid members, the Iowa Medicaid has changed the prompts on the Member Services Call Center phone line. Member calls--based on their responses to the new prompts--will be redirected to the appropriate call center which includes; the DHS Contact Center, all three MCO Member Services and Iowa Medicaid Member Services.

 

Important mailings are being sent to all Iowa Medicaid members

The mailings identified below will be sent on 10 different days over a five-week period. Following this initial mailing, the Annual Enrollment Letters will be ongoing and sent monthly. The mailings identified below will begin arriving in mailboxes in the coming weeks.

Please note that members do NOT need to do anything unless they wish to switch to another Managed Care Organization (MCO). If a member wishes to switch to another MCO, please direct them to contact Iowa Medicaid Member Services at 1-800-338-8366.

·         IA Health Link Annual Enrollment Letter: Members enrolled in the IA Health Link managed care program have an annual enrollment period each year when they may change their MCO for any reason. The annual enrollment period is based on their initial enrollment in managed care. This mailing will begin in December 2016, and will be ongoing. You can view a sample of this mailing here.

·         IA Health Link and Dental Wellness Plan Annual Enrollment Letter: Iowa Health and Wellness Plan (IHAWP) members are enrolled in the IA Health Link managed care program and the Dental Wellness Plan. These members have an annual enrollment period each year when they may change their MCO and dental carrier for any reason. The annual enrollment period is based on their initial enrollment in managed care. This mailing will begin in December 2016, and will be ongoing. You can view a sample of this mailing here.

·         Notice of Privacy Practices: Every three years the Department of Human Services (DHS) is required to mail the Notice of Privacy Practices to all Iowa Medicaid beneficiaries. This notice is included in the mailings identified above. All Iowa Medicaid members who are not enrolled in managed care, or are in the hawk-i program, will receive a separate mailing containing the Notice of Privacy Practices. This is a one-time mailing and will begin in December 2016. You can view a sample of this mailing here.

 

For more information view Informational Letter 1751-MC-FFS-D.