Medicaid Provider Services

IA Health Link Members to Regain Choice 
Amerigroup of Iowa has notified the Iowa Department of Human Services (DHS) that they have capacity to begin accepting new IA Health Link members. DHS will be ending the temporary suspension of MCO choice. Additional information will be shared in the coming weeks and months. Please check the IA Health Link Frequently Asked Questions web page for more details.

The Iowa Medicaid Enterprise (IME) is privileged to work with talented and qualified professional health care providers in the State of Iowa. The IME works in collaboration with our partners in the health care industry in order to provide quality and cost-effective access to health care for Iowa Medicaid members. On April 1, 2016, the Iowa Department of Human Services transitioned most Iowa Medicaid members to a managed care program called IA Health Link. This program is administered by two contracted Managed Care Organizations (MCOs) that provide members with comprehensive health care services, including physical, behavioral and long term care services and support. We encourage all providers to contract with the MCOs and to continue working with them to complete contracts and credentialing requirements. Contracting with the MCOs is necessary to continue providing care to Medicaid members. For more information regarding the Iowa Medicaid transition to managed care, please read the IA Health Link Frequently Asked Questions. You will also find more provider-specific information regarding the managed care transition on the Medicaid Modernization web page.

Stay informed on the most up-to-date information, changes, and policies regarding Iowa Medicaid!

Provider Services Contact Information
800-338-7909 Toll Free 
515-256-4609 (Des Moines area) 
515-725-1155 (Fax) 
Provider Services 
P.O. Box 36450 
Des Moines, IA  IA 50315
News and Announcements
  • Temporary Suspension of MCO Choice: The department has put in place a temporary suspension of Managed Care Organization (MCO) choice. Due to concerns with capacity, Amerigroup Iowa is not accepting any additional members at this time. All new IA Health Link members will be assigned to UnitedHealthcare. In the future members will be able to choose from multiple MCOs. Members will be notified when that choice is available. AmeriHealth Caritas’ members transitioned to UnitedHealthcare effective December 1, 2017. Learn more by reading the sample member letter, the Press Release, the FAQ for Members, and the FAQ for Providers. Updated information will be posted as it is available. Please check back regularly.

  • Video Tips on Filling Out Prior Authorization Form and Nursing Facility Level of Care (LOC) Certification Form: The IME has released two videos that provide tips on how to fill out a Prior Authorization form and a Nursing Facility LOC certification form

  • Home- and Community-Based Services (HCBS) Intellectual Disability (ID) Waiver Tiered Rate Fee Schedule:  The following are the procedure codes and tiered rate fee schedule for the ID Waiver daily SCL, full day Day Habilitation and full Adult Day Care services. Access the HCBS ID Waiver Tiered Rate Fee Schedule.

IA Health Link Provider-Specific Information Materials