An exception to policy is granted when the item or service being requested would improve the quality of life of a consumer at no additional cost to the state, or when it would result in savings to the state.
The criteria used to decide if an exception to policy can be approved is:
An exception to policy is granted at the discretion of the Director of the Department of Human Services.
If you disagree with an exception to policy recommendation, you can ask to have your request reconsidered. You may write a letter or complete the Petition for Exception to Policy form.
Pleas e answer all questions on this form and be sure to be specific. Complete the Petition for Exception form online .
Once the form is completely filled out, click the submit button at the bottom of the form. Your request will be sent directly to the Appe als Section.
If you have additional documentation that will help support your request, please mail, fax or e-mail the information to the Appeals Section so it can be used when making a decision on your request.
If the request is medical in nature, please provide documentation to prove that the item or service is medically necessary. You will need to include the costs or proposed savings of the request.
Mail, fax or email the additional documentation to:Department of Human Services Appeals Section 1305 E Walnut Street, 5th Floor
There are no appeal rights on an exception to policy request.
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