Mission and Vision


The Iowa Department of Human Services makes a positive difference in the lives of Iowans we serve.


To help Iowans achieve healthy, safe, stable, and self-sufficient lives through the programs and services we provide.

Guiding Principles

Customer Focus
We listen to and address the needs of our customers in a
respectful and responsive manner that builds upon their strengths. Our services promote meaningful connections to family and community.
We are a model of excellence through efficient, effective,
and responsible public service. We communicate openly and honestly and adhere to the highest standards of ethics and professional conduct.
We maximize the use of resources and use data to evaluate
performance and make informed decisions to improve results.
We work collaboratively with customers, employees, and
public and private partners to achieve results.