Child Support Recovery Unit

The Child Support Reccovery Unit (CSRU) provides services to ensure families receive the child support they need in order to be able to meet the financial and health needs of their children.  More information, specific case information, and resources are available on the Child Support Recovery Unit website (www.childsupport.ia.gov).

What services does CSRU provide?

We help famiilies by estabilshing and enforcing child and medical support orders, and processing support payments.  We do this by:

  • Locating parents and their employers or other income sources
  • Establishing paternity
  • Establishing support orders
  • Suspending and reinstating support orders
  • Modifying support orders
  • Registering other states’ orders for enforcement or modification in Iowa
  • Sending and receiving referrals for services to and from other states
  • Enforcing support orders through:
    • Income withholding
    • Offsets of federal and state tax refunds
    • Offsets of payments owed to federal and state vendors who do business with government agencies
    • Administrative levies of accounts at financial institutions
    • License sanctions
    • Reporting to credit agencies
    • Initiating contempt of court and garnishment actions
  • Enforcing health insurance orders through a payor’s employer
  • Receiving and disbursing child support and medical support payments
  • Answering customers’ questions and concerns

How do I apply for child support services?

Complete and return the Application for Services form found online at www.childsupport.ia.gov.  You may also request an application from your local office.  

  • Print and complete the Application for Services form
  • Send the application form with your $25 application fee to your local CSRU office  
  • To find the mailing address of the office closest to you visit the Offices page:
    • Enter your address
    • The office’s location displays, along with the mailing address

How can I make a child support payment?

The most common method of collecting support is through income withholding. Non-income withholding payments can be made:
  • Using a debit or credit card on our website, www.childsupport.ia.gov.  Note: Debit and credit card payments are only accepted online.  
  • By electronic payments: Make payments through automatic withdrawal or on-demand from a checking or savings account or by phone. Forms to sign up to make these types of electronic payments (autho withdrawal or pay by web or phone) are available on our website: www.childsupport.ia.gov
  • In Person: Make payments (including cash) at any CSRU office.  To find the location of the closest CSRU office you may go to the Child Support Recovery Unit Offices page.  
  • By Mail: Send a check or money order, including your case number to:
Collection Services center
PO Box 9125
Des Moines, IA 50306-9125

Note: Always remember to include your CSC account number on your payment.

Whom should I contact for answers about child support?

You may use several methods to get information about child support in general or about your specific case.
  • Visit the Child Support Recovery Unit website, www.childsupport.ia.gov.  
  • Visit the Resources section of the website for information about Child Support 
  • To view Frequenstly Asked Questions, click on the “FAQ” tab on the home page
  • Call our automated information line, 1-888-229-9223.  Information is available 24 hours a day, seven days a week. 
  • Contact your local office.  Local office phone numbers can be found on the Offices page of the CSRU website.  

Structure of the Child Support Recovery Unit:

The Child Support Recovery Unit has offices throughout the state, organized into 4 regions, which establish and enforce child support.

The Employers Partnering in Child Support (EPICS) unit connects the employer community to the Child Support Recovery Unit.  EPICS serves as a single point of contact for employers to get answers to questions about their responsibilities in:

  • Withholding child support and medical support payments through income withholding
  • Enforcing health insurance 
  • Enforcing license sanctions
  • Reporting new hires, rehires and terminations

The automated telephone information line (IVR) provides information about our services, including payment information.  Call 1-888-229-9223 (toll free nationwide) 24 hours a day, seven days a week.   

The Collection Services Center receives and distributes child support payments.  It operates as Iowa's State Disbursement Unit (SDU). The address for sending payments:  

Collection Services Center
PO Box 9125
Des Moines, IA  50306-9125

 

Statistics for the state fiscal year 2017:

  • Total caseload:  167,702 cases
  • Percentage of cases with court orders: 92.3%
  • Total collections:  $322.3 million