Frequently Asked Questions



IMPORTANT UPDATE

AmeriHealth Caritas Iowa Inc. is withdrawing from the IA Health Link managed care program. AmeriHealth Caritas will withdraw from the program effective Nov. 30, 2017. If you are currently an AmeriHealth Caritas member, coverage with your new MCO will begin on December 1, 2017. Check your mail for more information which will arrive soon. Learn more by reading the sample member letter.

For more information, read the Press Release and the hawk-i FAQ.

Updated information will be posted as it is available. Please check back regularly.

The Frequently Asked Questions are updated regularly to reflect the latest questions from members and providers. Check this webpage regularly for the most up-to-date information on the hawk-i program.


hawk-i Customer Service (Monday to Friday from 8 a.m. to 6 p.m.)
1-800-257-8563 (Toll Free) 

hawk-i@dhs.state.ia.us
515-457-7701 (Fax)
 
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
 
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.