hawk-i Members Regain MCO Choice

What happened?

Amerigroup Iowa has notified DHS that they have the capacity to begin accepting new IA Health Link members. New IA Health Link members will be able to choose Amerigroup Iowa as their MCO. DHS will be ending temporary suspension of MCO choice for hawk-i Program members effective May 1, 2018.

Who is affected?

New IA Health Link members who begin coverage on May 1, 2018, or later.
Members who transitioned from AmeriHealth Caritas to UnitedHealthcare will not be transitioned to Amerigroup.

When will my coverage with Amerigroup begin?

New members who begin coverage after May 1, 2018
Only members whose MCO choice period is May 1, 2018, or later will be able to choose Amerigroup. 
Members who transitioned to UnitedHealthcare
Members will be able to change their MCO during their next annual enrollment period or for reasons of 'Good Cause.To verify your annual enrollment period, please call hawk-i Customer Service. 

My current MCO is UnitedHealthcare, can I change to Amerigroup?

Members who are enrolled with UnitedHealthcare and are out of their annual enrollment period must go through the current 'Good Cause' process. To verify your annual enrollment period, please call hawk-i Customer Service. 
Members enrolling for a May 1, 2018, renewal period will have the option to choose Amerigroup.

hawk-i Customer Service (Monday to Friday from 8 a.m. to 6 p.m.)
1-800-257-8563 (Toll Free) 

515-457-7701 (Fax)
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.