Managed Care Organization (MCO) Frequently Asked Questions


What health plans do I have to choose from?
 
Amerigroup Iowa, Inc. 
Phone: 1-800-600-4441 
 
AmeriHealth Caritas Iowa, Inc. 
Phone: 1-855-332-2440 
 
UnitedHealthcare Plan of the River Valley, Inc. 
Phone: 1-800-464-9484 
 
How do I find out if my provider/doctor/hospital/pharmacy is a member of the MCO's network?
View the Find a Provider webpage, or contact the health plans directly using the contact information listed above.
 
What is the hawk-i dental plan?
Dental benefits for hawk-i are covered by Delta Dental of Iowa. For more information visit the hawk-i Dental webpage.
 
My child’s doctor does not accept any of the health plans. What should I do?

Your doctor may choose to enroll with your health plan or choose to accept the out-of-network rate. You may also choose  to see another doctor in order to receive services.


hawk-i Customer Service (Monday to Friday from 8 a.m. to 6 p.m.)
1-800-257-8563 (Toll Free) 

hawk-i@dhs.state.ia.us
515-457-7701 (Fax)
 
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
 
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.