Managed Care Organization (MCO) Frequently Asked Questions

What health plans do I have to choose from?

Amerigroup Iowa, Inc. 
Phone: 1-800-600-4441 
 
Iowa Total Care
Phone: 1-833-404-1061
 

How do I find out if my provider/doctor/hospital/pharmacy is a member of the MCO's network?

View the Find a Provider webpage, or contact the health plans directly using the contact information listed above.
 

What is the Hawki dental plan?

Dental benefits for Hawki are covered by Delta Dental of Iowa. For more information visit the Hawki Dental webpage.
 

My child’s doctor does not accept any of the health plans. What should I do?

Your doctor may choose to enroll with your health plan or choose to accept the out-of-network rate. You may also choose  to see another doctor in order to receive services.


Hawki Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-257-8563 (Toll Free) 

Hawki@dhs.state.ia.us
 
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
 
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.