IA Health Link Members Regain Choice

What happened?

Amerigroup Iowa has notified the Department of Human Services (DHS) that they have the capacity to begin accepting new IA Health Link members. New IA Health Link members will be able to choose Amerigroup Iowa as their MCO. DHS will be ending temporary suspension of MCO choice.
 

Who is affected?

New IA Health Link members who begin coverage on May 1, 2018 or later, and the small group of members who chose Amerigroup and were temporarily transitioned Fee-for-Service.
 

When will my coverage with Amerigroup begin?

Members who temporarily transitioned to Fee-for-Service
Members who temporarily transitioned to Fee-for-Service began coverage with Amerigroup on March 1, 2018. 
 
New members with an effective coverage date of May 1, 2018, or later
Only members whose effective date of coverage begins on May 1, 2018, or later will be able to choose Amerigroup. 
 
Members who transitioned to UnitedHealthcare
Members who transitioned from AmeriHealth Caritas to UnitedHealthcare will not be transitioned to Amerigroup. You will be able to change your MCO during your next annual choice period or for reasons of 'Good Cause.' To verify your annual choice period, please call Iowa Medicaid Member Services. 
 

Will I receive a new ID card?

Yes. You will receive an Amerigroup ID card in the mail approximately 1-2 weeks before your coverage begins. Please keep your Medicaid ID card to verify that you have Medicaid coverage.
 

My current MCO is UnitedHealthcare, can I change to Amerigroup?

Members who are enrolled with UnitedHealthcare and are out of their annual choice period must go through the current 'Good Cause' process. To verify your annual choice period, please call Iowa Medicaid Member Services.
 
Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-338-8366 (Toll Free) 
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
 
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
 
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.