Managed Care Organization (MCO)


WHAT IS A MANAGED CARE ORGANIZATION (MCO)?

A Managed Care Organization, or MCO, is a health plan that coordinates your care. There are two MCOs who provide coverage to IA Health Link members:

Amerigroup Iowa is one of the IA Health Link Managed Care Organizations (MCOs). However, they are not currently accepting new IA Health Link members. For more information, please go to the Amerigroup Suspension of MCO Choice webpage. 

 

Are there options other than UnitedHealthcare?

At this time, UnitedHealthcare is the only MCO available to new IA Health Link members. For more information, please go to the Amerigroup Suspension of MCO Choice webpage.
 

WILL I GET A NEW ID CARD? 

IA Health Link program members will have two cards. 
  1. You will keep your current Iowa Medicaid Card for dental services or Fee-for-Service. Your Iowa Medicaid identification number will remain the same.
  2. You will receive an MCO ID card from your selected MCO. Your Iowa Medicaid identification number will remain the same however, your MCO may assign you a separate MCO identification number.

Please bring both ID cards to your provider appointmentsIf you have lost your Iowa Medicaid ID card, or have not yet received your Iowa Medicaid ID card, you can contact Iowa Medicaid Member Services at 1-800-338-8366  to request a new one

WHEN WILL MY ID CARD ARRIVE?

You should receive an ID card from your health plan before your MCO coverage begins. 

If your MCO coverage has begun and you have not yet received your MCO ID card, please reach out to your MCO immediately for assistance.

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Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-338-8366 (Toll Free) 
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
 
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
 
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.