IA Health Link Member Resources



IMPORTANT UPDATE

AmeriHealth Caritas Iowa, Inc. is withdrawing from the IA Health Link managed care program effective November 30, 2017. AmeriHealth Caritas members have been tentatively assigned to UnitedHealthcare but may choose to receive coverage through Amerigroup Iowa. Members may change their MCO for any reason until March 1, 2018. Members must  change their MCO by November 16, 2017, for their coverage to begin with Amerigroup Iowa on December 1, 2017. Learn more by reading the sample member letter and the Press Release 
 

FAQ for Members

FAQ for Providers

Updated information will be posted as it is available. Please check back regularly.

General IA Health Link Resources 

Annual Enrollment Period Materials
New Member Enrollment Materials
Process Flow Charts

MCO Resources:

 
Find a Provider in Your MCO's Network 
 
 
Non-Emergency Medical Transportation (NEMT)  

Each of the MCOs have selected a transportation vendor. Contact your MCO's NEMT broker at the numbers below to schedule a ride: 

Amerigroup Iowa Inc. 
Logisticare: 1-844-544-1389

AmeriHealth Caritas, Iowa Inc.
Access2Care: 1-855-346-9760 

UnitedHealthcare Plan of the River Valley, Inc.
MTM: 1-888-513-1613


Additional Resources: 
 
 
Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-338-8366 (Toll Free) 
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
 
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
 
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.