About Iowa Medicaid

The Iowa Medicaid Enterprise (IME) is the division of the Iowa Department of Human Services (DHS) that administers the Iowa Medicaid program. On April 1, 2016, the DHS transitioned most Iowa Medicaid members to a managed care program called IA Health Link. Most existing Medicaid members were enrolled in IA Health Link on April 1, 2016, and most new members who become eligible after April 1, 2016, will also be enrolled in IA Health Link. Some Medicaid members will continue to be served through Medicaid Fee-for-Service.

The IA Health Link program is administered by three contracted Managed Care Organizations (MCOs) which provide members with comprehensive health care services, including physical, behavioral and long-term care services and support. The MCOs have a comprehensive network of health care providers that ensures quality care to all Medicaid members. For more information regarding the Iowa Medicaid transition to managed care, please read the IA Health Link Frequently Asked Questions. You will also find more information regarding the managed care transition on the Medicaid Modernization web page.


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News and Announcements
  • New IA Health Link MCO Selected: The Iowa Department of Human Services (DHS) is pleased to announce the selection of an additional MCO, Iowa Total Care. This provides additional options and choice for our members. Iowa Total Care will begin providing coverage for IA Health Link and hawk-i members July 1, 2019. Members will be notified by mail when they are able to select Iowa Total Care as their MCO. More information will be posted on our website in the coming months.

  • Work  Process Flow  Charts for Various Medicaid Programs: Presented below are flow charts that outline different work flows that illustrate various policies and processes for various Medicaid programs.

  • Your Guide to Medicaid Fee-for-Service (FFS): The Iowa Medicaid Enterprise (IME) has released a new informational booklet that provides the latest information about the three Iowa Medicaid coverage groups and corresponding programs: IA Health Link, Medicaid Fee-for-Service (FFS), and Healthy and Well Kids in Iowa (hawk-i). Although the booklet provides information on all the IME coverage programs, if focuses on providing information on the Medicaid FFS programs. Access the new FFS Guide(Version Español)

  • Managed Care Covered Benefits Comparison Grid: The Iowa Medicaid Enterprise (IME) has developed a comparison document which provides information on basic required benefits for Medicaid, Iowa Health and Wellness Plan, hawk-i and the Iowa Family Planning Network. Access the comparison grid.

  • Questions on Medicaid and Applying for Health Care Coverage: If you’re looking for information about health care coverage options and how to apply for Medicaid, call the Department of Human Services Contact Center toll-free at 1-855-889-7985, Monday-Friday, 7:00 a.m.- 6:00 p.m.

Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-338-8366 (Toll Free) 
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.