Medicaid Member Services



New IA Health Link MCO Selected

The Iowa Department of Human Services (DHS) is pleased to announce the selection of an additional MCO, Iowa Total Care. This provides additional options and choice for our members. Iowa Total Care will begin providing coverage for IA Health Link and hawk-i members July 1, 2019. Members will be notified by mail when they are able to select Iowa Total Care as their MCO. More information will be posted on our website in the coming months.
 

Most Iowa Medicaid members are enrolled in the IA Health Link managed care program. This program gives you health coverage through a Managed Care Organization (MCO) that you get to choose. Some Medicaid members will get health coverage through the Medicaid Fee-for-Service program. The Children’s Health Insurance Program (CHIP) will continue to be offered through the Healthy and Well Kids in Iowa program, also known as hawk-i.

Simply put, Iowa Medicaid has three main coverage groups:

  1. IA Health Link (Includes Iowa Health and Wellness Plan)
  2. Medicaid Fee-for-Service (FFS)
  3. hawk-i
News and Announcements
  • New IA Health Link MCO Selected: The Iowa Department of Human Services (DHS) is pleased to announce the selection of an additional MCO, Iowa Total Care. This provides additional options and choice for our members. Iowa Total Care will begin providing coverage for IA Health Link and hawk-i members July 1, 2019. Members will be notified by mail when they are able to select Iowa Total Care as their MCO. More information will be posted on our website in the coming months.

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Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-338-8366 (Toll Free) 
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
 
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
 
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.