Medicaid Member Services



IMPORTANT UPDATE--TEMPORARY SUSPENSION OF MCO CHOICE

AmeriHealth Caritas Iowa, Inc. withdrew from the IA Health Link managed care program effective November 30, 2017. AmeriHealth Caritas members have been assigned to UnitedHealthcare. The department has put in place a temporary suspension of Managed Care Organization (MCO) choice.
 
Previously the Department notified members they would be able to choose Amerigroup Iowa. Due to concerns with capacity, Amerigroup Iowa is not accepting any additional members at this time. This also includes all new IA Health Link members. In the future members will be able to choose from multiple MCOs. Members will be notified when that choice is available. 
 
AmeriHealth Caritas’ members transitioned to UnitedHealthcare effective December 1, 2017. Learn more by reading the sample member letter, the Press Release and the FAQs below.   
 

FAQ for Members

FAQ for Providers

Updated information will be posted as it is available. Please check back regularly.

Most Iowa Medicaid members are enrolled in the IA Health Link managed care program. This program gives you health coverage through a Managed Care Organization (MCO) that you get to choose. Some Medicaid members will get health coverage through the Medicaid Fee-for-Service program. The Children’s Health Insurance Program (CHIP) will continue to be offered through the Healthy and Well Kids in Iowa program, also known as hawk-i.

Simply put, Iowa Medicaid has three main coverage groups:

  1. IA Health Link (Includes Iowa Health and Wellness Plan)
  2. Medicaid Fee-for-Service (FFS)
  3. hawk-i
News and Announcements
  • New Medicaid Director Appointed to DHS: The Iowa Department of Human Services (DHS) announced Friday that Michael Randol has been appointed director of the Iowa Medicaid Enterprise (IME). Read the press release

  • IA Health Link Public Comment Meetings: The Department of Human Services would like to hear your comments about the transition to the IA Health Link managed care program. Public comment meetings are held once per month, in varying locations throughout Iowa to gather input on the IA Health Link managed care program. The meetings are open to anyone that wishes to share comments regarding the program. Go to the IA Health Link Public Comment Meetings webpage for more information.

  • How to Read Your Iowa Health and Wellness Plan Statement: Learn How to Read Your Iowa Health and Wellness Plan Statement. Members who must make monthly contributions for their health coverage receive monthly statements. Contributions are based on member income. Find more information on the Iowa Health and Wellness Plan webpage.

 

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Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-338-8366 (Toll Free) 
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
 
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
 
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.