Medicaid Provider Services

New IA Health Link MCO Selected

The Iowa Department of Human Services (DHS) is pleased to announce the selection of an additional MCO, Iowa Total Care. This provides additional options and choice for our members. Iowa Total Care will begin providing coverage for IA Health Link and hawk-i members July 1, 2019. Members will be notified by mail when they are able to select Iowa Total Care as their MCO. More information will be posted on our website in the coming months.

The Iowa Medicaid Enterprise (IME) is privileged to work with talented and qualified professional health care providers in the State of Iowa. The IME works in collaboration with our partners in the health care industry in order to provide quality and cost-effective access to health care for Iowa Medicaid members. On April 1, 2016, the Iowa Department of Human Services transitioned most Iowa Medicaid members to a managed care program called IA Health Link. This program is administered by two contracted Managed Care Organizations (MCOs) that provide members with comprehensive health care services, including physical, behavioral and long term care services and support. We encourage all providers to contract with the MCOs and to continue working with them to complete contracts and credentialing requirements. Contracting with the MCOs is necessary to continue providing care to Medicaid members. For more information regarding the Iowa Medicaid transition to managed care, please read the IA Health Link Frequently Asked Questions. You will also find more provider-specific information regarding the managed care transition on the Medicaid Modernization web page.

Stay informed on the most up-to-date information, changes, and policies regarding Iowa Medicaid!

Provider Services Contact Information
800-338-7909 Toll Free 
515-256-4609 (Des Moines area) 
(Monday to Friday from 7:30 a.m. to 4:30 p.m. Central Time)
515-725-1155 (Fax) 
Provider Services 
P.O. Box 36450 
Des Moines, IA  IA 50315
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IA Health Link Provider-Specific Information Materials