Integrated Health Home (for Providers)

An Integrated Health Home (IHH) is a team of professionals, including family and peer support services, working together to provide whole-person, patient-centered, coordinated care for adults with a serious mental illness (SMI) and children with a serious emotional disturbance (SED). This includes individuals currently receiving Targeted Case Management (TCM) and Case Management through Medicaid funded Habilitation. Care coordination is provided for all aspects of the individual's life and for transitions of care the individual may experience. The IHH is required to assist individuals with their paper work and guide them through the application process for benefits for which they qualify. The IHH is required to coordinate all services for an individual, including medical, behavioral, and community services regardless of the funding sources for those services.

Integrated Health Home Learning Collaborative 


April 26, 2022

Time: 9:00 AM - 4:00 PM
Location: Polk County River Place
2309 Euclid Ave
Des Moines, IA 50310
Meeting Agenda: Agenda (to come)
Meeting Materials:

Materials (to come)


Learning Collaborative Topics & Activities

A list of 2021 topics for Learning Collaborative Webinars can be found here.
A list of 2022 topics for Learning Collaborative Webinars can be found here


Learning Collaborative Webinars Archive

The Learning Collaborative Webinars Archive page can be found here.


Health Home Providers


Health Home Services

  • Comprehensive care management.
  • Care coordination.
  • Health promotion.
  • Comprehensive transitional care/follow-up.
  • Patient & family support.
  • Referral to community & social support services.

Benefits for Providers

  • Providers can practice more proactive, coordinated care, because of a new reimbursement structure.
  • More opportunities to track, coach and engage with patients.
  • Improved communication and coordination for better patient outcomes.
  • Improved utilization of health information technology.

Benefits for Patients

  • Better coordination and management of their often complicated and complex care.
  • Help navigating multiple systems.
  • More engagement in their own care.
  • Access to a wider range of services.


Integrated Health Home Standards: 

There are requirements to be met, called Health Home Standards, to be able to participate in the Health Home Program. Minimum requirements listed below:
  • Must be one of the following:
    • Community Mental Health Center
    • Mental Health Service Provider
    • Iowa licensed residential group care setting
    • Iowa licensed Psychiatric Medical Institution for Children (PMIC) facility
    • Nationally accredited by the Council on Accreditation (COA), the Joint Commission, or the Commission on Accreditation of Rehabilitation Facilities (CARF) under the accreditation standards that apply to mental health rehabilitative services. 
  • Provider must be able to provide community-based mental health services to the target population.
  • Providers must meet requirements throughout the state plan amendment.
  • The IHH must have either a Peer Support Specialist or Family Support Specialist.  A Peer Support Specialist is a consumer who is in recovery from a mental illness who has completed 20 hours of training approved by the lead entity and passed a competency exam based on that Peer Support training. 
  • Use some form of a Patient Registry.
  • Electronic Health Record (EHR).
  • Agree to participate in the Iowa Health Information Network.
  • Dedicated care coordinators.
  • Expanded hours for access.



We are excited to have you as part of our Health Home Program. A potential participation call is available for providers that are interested. Contact the Health Home Program Manager at or call 515-974-3050. To enroll complete the forms below and email them to Once the forms are processed there will be a call with your team to assist with the success of the program.



Tools were created by MCOs and IME.

Guide for Integrated Health Home Services (to Come) 
Integrated Health Home Program Toolkit (to Come) 
Iowa Medicaid Portal Access (IMPA)


Health Home Communications


Provider Services Contact Information

800-338-7909 Toll Free 
515-256-4609 (Des Moines area) 
(Monday to Friday from 8:00 a.m. to 5:00 p.m. Central Time)
515-725-1155 (Fax) 
Provider Services 
P.O. Box 36450 
Des Moines, IA  IA 50315

Managed Care Organization

Provider-Specific Contact Information

Amerigroup Iowa, Inc.
Phone: 1-800-454-3730
Iowa Total Care Phone: 1-833-404-1061

To view member-specific contact information, please go to MCO Member-Specific Contact Information.