The NEMT services are for members with full Medicaid benefits, who need travel reimbursement or a ride to get to their medical appointments. Eligible members will receive NEMT services from different NEMT brokers depending on their eligibility status and whether they receive coverage directly from Iowa Medicaid Fee-for-Service or are enrolled in the IA Health Link managed care program. An NEMT broker is a contracted provider with the Iowa Department of Human Services (DHS), the Iowa Medicaid Enterprise (IME), and the IA Health Link Managed Care Organizations (MCOs). The broker checks member and trip eligibility, handles claims, and follows up on trips and claims.
NEMT Information
Iowa Medicaid Mileage Reimbursement Policy
Iowa Medicaid Meals and Lodging Policy
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HOW DO I KNOW IF I CAN GET NEMT SERVICES? |
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If you have questions about your eligibility status:
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HOW DO I BOOK A TRIP? |
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Iowa Medicaid Fee-for-Service (FFS) Members:
Access2Care
405 SW 5th Street, Suite C
Des Moines, IA 50309-4609
Phone: 844-521-9948 (Toll Free)
Fax: 877-645-7837
IA Health Link Members:
Each of the MCOs has selected an NEMT transportation vendor. Members may contact the NEMT transportation vendor of their assigned MCO at the numbers listed below to schedule their NEMT services:
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Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.) For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942. Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente. |
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