No Wrong Door

The Iowa Department of Human Services (DHS) and the Iowa Department on Aging (IDA) are collaborating to implement a No Wrong Door (NWD) system to streamline access to long-term supports and services for older Iowans, Iowans with disabilities, veterans and caregivers. This NWD system is the foundation of LifeLong Links™ – Iowa’s network of Aging and Disability Resource Centers, whose purpose is to connect Iowans to resources that will help them achieve their goals for independence and full participation in their community.
LifeLong Links depends on an integrated database of long-term services and supports (LTSS) to connect Iowans with appropriate resources to meet their needs. The database integration process is underway and is expected to be complete by Sept. 30, 2015.  
To ensure accessibility and convenience, LifeLong Links can be accessed through a toll-free call center (866.468.7887), the website for Iowa’s NWD system or by visiting a LifeLong Links Local Coordination Center (there are currently six regional locations available statewide and more access points will be added as partnering organizations join the network). View the map of locations.
No matter how you choose to access LifeLong Links, information, referral and assistance specialists will be able to help you identify which services are available in your area and trained options counselors will assist you in developing a person-centered action plan to help you maintain your long-term independence.  LifeLong Links staff members have received extensive training in a variety of areas, including cultural competency, crisis management and care coordination, and LifeLong Links is currently reaching out to the Mental Health and Disability Services (MHDS) regions to better coordinate services.