Healthy Behaviors


AmeriHealth Caritas Iowa, Inc. withdrew from the IA Health Link managed care program effective November 30, 2017. AmeriHealth Caritas members have been assigned to UnitedHealthcare. The department has put in place a temporary suspension of Managed Care Organization (MCO) choice.
Previously the Department notified members they would be able to choose Amerigroup Iowa. Due to concerns with capacity, Amerigroup Iowa is not accepting any additional members at this time. This also includes all new IA Health Link members. In the future members will be able to choose from multiple MCOs. Members will be notified when that choice is available. 
AmeriHealth Caritas’ members transitioned to UnitedHealthcare effective December 1, 2017. Learn more by reading the sample member letter, the Press Release and the FAQs below.   

FAQ for Members

FAQ for Providers

Updated information will be posted as it is available. Please check back regularly.

Dental Wellness Plan Healthy Behaviors

Beginning July 1, 2017, most adult Medicaid members, age 19 and older, will be enrolled in the Dental Wellness Plan. As a Dental Wellness Plan member, you have access to full dental benefits during the first year. You must complete 'Healthy Behaviors' during the first year to keep your full benefits the next year.
'Healthy Behaviors' include completion of both:
  1. Oral Health Self-Assessment
  2. Preventive Service

If you do not complete your 'Healthy Behaviors' each year, you may be charged a monthly premium. Find more information on the Dental Wellness Plan Healthy Behaviors webpage

Iowa Health and Wellness Plan Healthy Behaviors

Members in the Iowa Health and Wellness Plan receive free health services in their first year of eligibility. Members who complete their 'Healthy Behavior' requirements each year will continue to receive free health services. There are two 'Healthy Behavior' requirements you need to complete each year:
'Healthy Behaviors' include completion of both:
  1. Health Risk Assessment
  2. Wellness Exam OR Dental Exam

You may have to pay a small monthly contribution if you do not complete your 'Healthy Behaviors' each year. Learn more information on the Iowa Health and Wellness Plan Healthy Behaviors webpage

Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-338-8366 (Toll Free) 
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.