Published on Iowa Department of Human Services (https://dhs.iowa.gov)

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Iowa Medicaid Enterprise Contact Directory

IOWA MEDICAID ENTERPRISE (IME)

Mailing Address:
1305 East Walnut Street
Des Moines, IA 50319-0114


Operating Hours: (Due to COVID-19, IME is temporarily closed to the public.)
Monday - Friday
8:00 am - 4:30 pm

FRAUD AND ABUSE CONTACT DIRECTORY [1]

  • Child and Dependent Adult Abuse Hotline
    1-800-362-2178
  • Nursing Home and Home Health Complaint Hotline
    1-877-686-0027
  • Suspected Medicaid Member Fraud
    1-877-347-5678
  • Suspected Medicaid Provider Fraud
    1-877-446-3787

MEMBER SERVICES CONTACT DIRECTORY [2]
1-800-338-8366 (Toll Free)

  • DHS Contact Center
  • DHS Call Center - Income Maintenance Workers
  • Hawki Program  
  • Health Insurance Premium Payment (HIPP) Program
  • Estate Recovery
  • Lien Recovery
  • Exception to Policy
  • Non-Emergency Medical Transportation (NEMT) Service
  • Magellan Health Services of Iowa
  • Medicare

PROVIDER SERVICES CONTACT DIRECTORY [3]
1-800-338-7909 (Toll Free)

  • Eligibility Verification System (ELVS)
  • Provider Audits and Rate Setting
  • Medical Support
  • Medical Prior Authorization
  • Program Integrity
  • Third Party Liability (TPL)
  • Pharmacy Prior Authorization (PA) Hotline
  • Pharmacy Point-of-Sale (POS) Hotline
  • Electronic Data Interchange Support Services (EDISS)
  • Medicaid Claims
Source URL: https://dhs.iowa.gov/ime/about/contacts

Links
[1] https://dhs.iowa.gov/report-abuse-and-fraud
[2] https://dhs.iowa.gov/ime/about/contacts/member-services
[3] https://dhs.iowa.gov/ime/about/contacts/provider-services
[4] https://dhs.iowa.gov/dhsuser