Choosing a Health Plan


AmeriHealth Caritas Iowa, Inc. withdrew from the IA Health Link managed care program effective November 30, 2017. AmeriHealth Caritas members have been assigned to UnitedHealthcare. The department has put in place a temporary suspension of Managed Care Organization (MCO) choice.
Previously the Department notified members they would be able to choose Amerigroup Iowa. Due to concerns with capacity, Amerigroup Iowa is not accepting any additional members at this time. This also includes all new IA Health Link members. In the future members will be able to choose from multiple MCOs. Members will be notified when that choice is available. 
AmeriHealth Caritas’ members transitioned to UnitedHealthcare effective December 1, 2017. Learn more by reading the sample member letter, the Press Release and the FAQs below.   

FAQ for Members

FAQ for Providers

Updated information will be posted as it is available. Please check back regularly.

The IA Health Link managed care program gives you health coverage through a Managed Care Organization (MCO) that you get to choose. An MCO is a health plan that makes sure you get the care you need from their network of providers. 

AmeriHealth Caritas withdrew from the IA Health Link managed care program effective November 30, 2017. If you had coverage through Amerigroup or UnitedHealthcare before December 1, 2017, you were not impacted by this change. Right now UnitedHealthcare is the only MCO available to new IA Health Link members. In the future you will be able to choose from multiple MCOs. You will be notified when an option is available. Until then, you must have a "Good Cause" reason to change your MCO. Read more information about "Good Cause".

For more information about each MCO and their network of providers, please contact them directly. 

Managed Care Organization Member-Specific Contact Information 
Amerigroup Iowa, Inc.
Phone: 1-800-600-4441
UnitedHealthcare Plan of the River Valley, Inc.
Phone: 1-800-464-9484
View Provider-Specific MCO Contact Information.

Learn more by going to the IA Health Link Member Resources webpage.

See if your provider is your MCO's network. Go to the Find a Provider webpage.

Iowa Medicaid Member Services (Monday to Friday from 8 a.m. to 5 p.m.)
1-800-338-8366 (Toll Free) 
515-256-4606 (Des Moines Area)
515-725-1351 (Fax)
For telephone accessibility assistance if you are deaf, hard-of-hearing, deaf-blind, or have difficulty speaking, call Relay Iowa TTY at 1-800-735-2942.
Llame al 1-800-735-2942, a Relay Iowa TTY (teléfono de texto para personas con problemas de audición, del habla y ceguera) si necesita asistencia telefónicamente.