What is Member Services? Member Services is who Iowa Medicaid members contact if they have a problem with their care or services, need assistance filling out an application or have a question related to their health coverage.
Member Services is here for you. If you have any questions about the Iowa Medicaid program, please reach out to us.
Where to Call for Help
Member Services
Contact Member Services Monday to Friday from 8 a.m. to 5 p.m.
1-800-338-8366 (Toll Free) 515-256-4606 (Des Moines Area) 515-725-1351 (Fax)
Email: IMEMemberServices@dhs.state.ia.us
Call member services for questions about:
Billing
Address Changes
Medicaid Information
Special approval for authorizations
New Medicaid Card
Managed Health Care
Third Party Liability
Income Maintenance Customer Service Center
Toll Free: 1-877-347-5678
Monday - Friday; 7 a.m.to 6 p.m.
Call the Income Maintenance Customer Service Center to report changes such as:
Address
Birth of a Child
Employment Starts or Ends
Other income or household member changes
HHS Local Offices
Local Office Locations
For problems or concerns regarding your local HHS office contact the Central Office at 1-800-972-2017 or by email at contactdhs@dhs.state.ia.us .
Contact your local HHS office for general questions regarding:
Medical Assistance
Supplemental Nutrition Assistance Program (SNAP)
Cash Assistance
Childcare Assistance
How to Apply for Benefits
HHS Contact Center
For questions regarding the Affordable Care Act or for information on how to apply, contact the HHS Contact Center at 1-855-889-7985.
Hours of operation are Monday - Friday 8:00 am to 5:00 pm.
Iowa HHS Services Portal
Managed Care Organizations' Member Services
Call your MCO if you have questions about:
Billing
Address Changes
Medicaid Information
Special approval for authorizations
New Medicaid Card
Managed Health Care
Third Party Liability
Iowa Total Care
Phone: 1-833-404-1061
Website
Molina Healthcare of Iowa
Phone: (844) 236-0894
Website
Wellpoint Iowa, Inc (formerly Amerigroup Iowa, Inc)
Phone: 1-833-731-2140
Website
Reference Guide Iowa HHS has a guide to help members learn how the Medicaid program works in Iowa. This reference guide gives information about Medicaid and the Children's Health Insurance Program (CHIP). Some things it includes are:
Who can join Medicaid What services are covered How the state supervises Medicaid How Medicaid makes its budget Rules Medicaid follows View the reference guide .
Member Resources
Language Accessibility - languages
For telephone accessibility assistance, use the resources below.
